Shipping policy

Last updated: 7 October 2025

Processing Time

  • Orders will be processed within 1-2 working days after payment confirmation.
  • During peak seasons or promotions, processing may take longer.

Shipping Fees

  • Shipping fees are not included in product prices and will be calculated at checkout.
  • Free Shippings within Malaysia.

Delivery Time

  • Standard delivery Within Malaysia: 3-5 working days (Monday - Friday)
  • Standard delivery Outside Malaysia: 5-10 working days (Monday - Friday)
  • Please take note that delivery times are estimates and not guaranteed, as delays may occur due to courier services or customs clearance.
  • LABORIO STUDIO partners with reputable third-party couriers to deliver your order safely and efficiently.

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email support@laboriostudio.com within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Order Tracking

  • Once shipped, you will receive a tracking number via Whatsapp/Email to monitor your delivery. 
  • We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

Risk of Loss

  • Once the order has been handed to the courier, your products are under the responsibility of our third-party postal service providers. We shall not be responsible for lost parcels in post if proof of postage is supplied. 
  • Any claim will have to be made with our third-party postal service providers and we will make reasonable effort to assist in compensation claims (if any).